Zimbabwe Tourism Authority Vacancies

Zimbabwe Tourism Authority – Career Opportunities

The Zimbabwe Tourism Authority invites applications from interested candidates who wish to be considered for the following positions.

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Internal Audit – Duties and Responsibilities

• Develop and implement internal audit strategies to ensure effective audit processes and achievement of objectives.

• Conduct audits and assessments to evaluate risk management, internal controls, and operational processes.

• Provide advisory services to management on improving business processes, controls, and compliance.

• Ensure compliance with professional auditing standards, including the International Standards for the Professional Practice of Internal Auditing (IAI) Standards and the IAO Code of Ethics.

• Prepare and present audit reports with findings and recommendations to the Audit Committee.

• Coordinate and liaise with external auditors to support internal audit activities.

• Provide leadership, supervision, and development of the internal audit team.

• Monitor and report on risk exposure and promote best practices in internal audit and risk management.

• Prepare divisional budgets and systems to ensure efficient audit operations.

Internal Audit – Qualifications and Experience

• Bachelor’s Degree in Auditing, Accounting, Finance, or a related field.

• Professional certification such as CIA (Certified Internal Auditor), CPA, or equivalent required.

• Master’s Degree in Business Administration or related fields is an added advantage.

• Minimum of 5 years’ experience in internal or external audit, risk management, or related field.

• Proficiency in auditing, accounting, and risk management.

• Ability to understand complex business processes and systems.

• Strategic thinking and leadership skills.

• Strong interpersonal, organizational, and administrative skills.

• Excellent report writing and presentation skills.

• High integrity, professionalism, and ethical standards.

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Deputy Director – Stakeholder Relations and Communications (x1)

Role: To lead and manage the ZTA’s corporate and destination communications, promoting the organization’s image, brand and strategic objectives through effective stakeholder engagement, media relations and public affairs.

Reporting Structure: The incumbent reports to the Chief Executive Officer.

Duties and Responsibilities

• Design and implement ZTA’s enterprise-wide communication strategy to strengthen the ZTA brand and visibility.

• Lead media relations, including building relationships with journalists and influencers, preparing press releases, and monitoring media coverage.

• Oversee crisis communication planning and response to ensure timely and effective management of public information during crises.

• Coordinate content development and storytelling across multiple channels, including social media, websites, newsletters, and campaigns.

• Design and implement public relations campaigns aligned with ZTA strategic goals and evaluate campaign effectiveness.

• Lead stakeholder engagement initiatives, including feedback mechanisms, community, industry, and employee relations.

• Provide leadership, supervision, and mentoring to communicate staff and support teams.

• Prepare and manage divisional workplans and budgets for the communication function.

Qualifications and Experience

• Bachelor’s Degree in Public Relations, Mass Communication, Journalism, Media Studies, Tourism Studies, or equivalent.

• Master’s Degree in Public Relations, Mass Communication, Journalism, Media Studies, Tourism Studies.

• A minimum of 5 years’ senior management experience in communications, public relations, tourism, government, or related sectors.

Key Attributes

• Strong interpersonal, leadership, and communication skills.

• Strategic planning, organizing, and relationship building.

• Excellent writing, editing, and verbal communication abilities.

• Ability to build and maintain relationships and influence stakeholders.

• High energy, professionalism, and ability to operate at both strategic and tactical levels.

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IT Assistant – Systems Development (x1)

Role: To provide essential systems development.

Reporting Structure: The incumbent reports to the Cybersecurity and e-Governance Officer.

Duties and Responsibilities

• System and database development

• Maintain and update software to improve performance and add features.

• Install, configure, and maintain software on end user machines.

• Diagnose and resolve technical problems with operating systems and applications.

• Create and manage user accounts and profiles.

• Update and monitor server software and ensure system compliance with security policies.

Qualifications and Experience

• BSc in Computer Science, Information Systems, or a related field is often preferred.

• Experience with front-end and back-end development.

• 1-2+ years of experience in a similar role is required.

• Strong communication, problem-solving, and interpersonal skills.

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Deputy Director – Finance (x1)

Role: The position will contribute to the overall success of the organization by planning and organizing accounting activities within the Finance Department and by performing the following duties, personally or through subordinates.

Reporting Structure: The incumbent reports to the Director – Finance and Administration.

Duties and Responsibilities

• Preparing, consolidating, reviewing, monitoring, and managing the annual budget.

• Directs daily accounting functions of the finance department including revenue collection, accounts payable/receivable and general ledger maintenance.

• Plans, directs, coordinates, and reviews the work plan for the accounting staff.

• Develops and enforces internal controls, accounting policies and procedures in accordance with legal and regulatory frameworks.

• Prepares and reviews financial statements, reports, cashflows and budgetary estimates.

• Provides technical expertise to the Director and assists with strategic financial planning.

• Ensures equitable distribution of financial resources according to the budget.

• Collaborates with internal and external auditors to ensure successful audit results and continuous improvement.

• Prepares audit files and underlying supporting documents.

• Assisting in the production of the Authority’s final accounts in line with the International Public Sector Accounting Standards (IPSAS).

• Provides budget statement information by using the budgeting process.

• Prepares monthly/quarterly management accounts.

• Monitors cash balances to ensure adequate cash available to meet the Authority’s obligations.

Qualifications and Experience

• Minimum of 5 years’ experience in accounting.

• Proficiency in Microsoft Excel and PowerPoint.

• Strong communication and analytical skills.

• Analytical mind and attention to detail.

• Knowledge of accounting principles and regulations.

• Good communication skills – both written and verbal.

• Extensive knowledge of financial reporting and analysis.

• Adeptness for data analysis and interpretation.

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Deputy Director – International Marketing and Tourism Promotion (x1)

Role: To support leadership in marketing and promoting Zimbuhe as a leading tourist destination both regionally and internationally.

Reporting Structure: The incumbent reports to the Director – Marketing.

Duties and Responsibilities

• Assist and coordinate the development and implementation of comprehensive marketing strategies for all source markets in line with organizational goals.

• Coordinate participation of ZTA and Exhibitions at international trade fairs, exhibitions, and networking events.

• Coordinate and supervise the promotion of marketing collateral material.

• Oversee the production and distribution of marketing collateral material.

• Ensure that any other duties necessary to ensure smooth organizational operations and advertising of marketing objectives are performed.

• Develop and implement marketing promotional materials.

• Manage the brand perception in international source markets.

• Promote and facilitate access to destination Zimbuhe from International markets.

• Implement training programs for international agents.

• Monitor annual and project specific budgets for the international markets.

• Participate in the preparation of annual marketing plans.

Qualifications and Experience

• BSc Honours degree in Marketing or equivalent.

• A Master’s degree in Tourism and Hospitality Management/Marketing Business Management is an added advantage.

• A minimum of 5 years’ experience in senior positions in tourism, or service-related industries.

• Knowledge of general management theory with both public and private sector experience.

• Experience in marketing and public relations.

• Ability to negotiate and network effectively with internally and externally.

• Strong public relations skills.

• Good digital marketing skills.

• Ability to provide superior guidance and mentorship.

• Strong Digital marketing skills.

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Webmaster (x1)

Role: The incumbent manages and maintains an organization’s website, ensuring optimal performance, security, and content updates.

Reporting Structure: The incumbent reports to the Deputy Director – Digital Marketing and Product Development.

Duties and Responsibilities

• Developing the organization’s website.

• Designing, developing, implementing and coordinate website systems within the ICT policies and procedures.

• Act in alignment with user needs and system functionality to contribute to organizational policy.

• Identify problematic areas and implement strategic solutions in time.

• Handle website related annual budget and ensure cost effectiveness.

• Timely updates and responses on website issues.

Qualifications and Experience

• A qualification in Digital Marketing, Information Systems or Graphic design.

• Technical experience with systems networking, databases, Web development.

• Strong project management skills with effective results focus within an information system environment.

• Excellent knowledge of technical management, information analysis and computer hardware, software systems and web development.

• Advanced knowledge of wide array of programming languages focusing PHP, JAVAScript, and many more.

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Deputy Director – Industry Liaison and Training (x1)

Role: Identification, development and implementation of relevant training interventions in Tourism and Hospitality.

Reporting Structure: The incumbent reports to the Director – Sales and Training.

Duties and Responsibilities

• Industry Training Needs Analysis

• Programmes Design, Identify and Implementation

• Programming Evaluation

• Training Administration

• Meeting and anticipating Client needs

• Providing advisory managerial services

• Training production of accurate reports

• Review of training processes

• Monitoring of internal processes

• Benchmarking with best practice and identifying best fit

• Management of the Division refreshment trainings

Qualifications and Experience

• Bachelor’s Degree in Tourism and Hospitality Management.

• Master’s Degree in Tourism as an additional advantage.

• 5 years working experience.

• Able to provide supervisory role to junior staff.

• IPMAC Training and Personnel Diploma.

• Train the trainer Certificate.

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Grading and Inspection Officers (x3)

Role: To ensure compliance with the regulatory requirements of the Tourism Act and statutory instruments related to registration, grading and general standards in the tourism and hospitality industry.

Reporting Structure: The incumbent reports to the Deputy Director – Registration, Licensing, Grading and Inspections.

Duties and Responsibilities

• Familiarize with all relevant statutory requirements for the tourism sector.

• Identify and implement quality assurance measures.

• Develop and implement quality assurance plans.

• Evaluate and assess the rating of the facilities.

• Write inspection and grading reports and make recommendations.

• Provide consultation to planning and existing operators.

• Assigning DTF number to applications.

• Issuing reminders on all proposed inspections.

• Create and regularly update operator’s database.

• Collaboration of operators and invoicing of applicants.

• Attendance to client’s queries, enquiries and requests.

Qualifications and Experience

• Bachelor’s Degree in Tourism/Hospitality Management or equivalent.

• A minimum of one year working as a similar role in the Tourism and Hospitality Industry.

• Minimum of one year working as a similar role in the Tourism and Hospitality Industry.

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Drivers (x3)

Role: The position focuses on driving members of staff on duty, assisting in maintenance of vehicles and delivering external mail.

Reporting Structure: The incumbent reports to the Transport Officer.

Duties and Responsibilities

• Timeously delivering all external mail across stakeholders.

• To collect darts from outside the organisation e.g. purchases, where items are required urgently or where arrangements have been made to collect.

• To log start and ending mileage on all trips, both local and non-local.

• To check and report all external damages to vehicles every day.

• To advise the Transport Officer on service schedules.

• To report on matters of service schedules to the Transport Officer.

Qualifications and Experience

• A Clean Class four (4)/driving license.

• Five years of experience in a similar role.

• Strong interpersonal and communication skills.

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Deputy Director – Domestic Marketing and Tourism Promotion (x1)

Role: To support leadership in Marketing and promotion of Domestic Tourism as well as supervising regional offices and coordinating the development and implementation of regional work plans and programs.

Reporting Structure: The incumbent reports to the Director – Marketing.

Duties and Responsibilities

• Implementing domestic tourism promotion strategies.

• Identify local tourism products, attractions and community-based projects to drive growth.

• Create the development of advertising, promotional materials, and campaigns to enhance brand awareness.

• Coordinating ZTA provincial offices working and programmes.

• Prepare and maintain a comprehensive database of tourism attractions.

• Monitoring the participation at local exhibitions, trade shows and events to promote awareness and destination visibility.

• Analyse market trends to recommend and implement data-driven initiatives.

• Implement sustainable and development goals.

• Supervising and monitoring the activities of the department.

• Conducting staff performance appraisal.

• Preparation of market monthly, quarterly and annual reports.

Qualifications and Experience

• BSc Honours degree in Marketing or equivalent.

• A Master’s degree in Tourism and Hospitality Management/Marketing/Business Management is an added advantage.

• A minimum of 5 years’ experience in senior position in tourism, government, private sector or related industry.

• Knowledge of general management in both public and/or private sector.

• Experience in marketing in public and/or private sector.

• A high creative, reliable and trustworthy person.

• Ability to negotiate and network effectively internally and externally.

• Ability to provide superior guidance.

Driving Global Marketing skills.