26-year-old bartender from Victoria Falls, Sandile Moyo, has been convicted of theft following a banking error that mistakenly credited her account with over $3,200. The incident unfolded after Moyo opened two bank accounts at the CABS Victoria Falls branch and collected her new card on June 9, 2025. Due to a system glitch, her card was linked not to her personal account but to a corporate account belonging to Aspire Surveillance Security (PVT) Ltd.
Between June 9 and June 18, Moyo withdrew a total of $916.25, fully aware that the funds were not hers. She indulged in a lavish spending spree, seemingly treating the unexpected windfall as a stroke of luck. However, the bank’s system soon flagged the irregular transactions, leading to her swift arrest.
During her trial, prosecutor Audrey Mukanganya emphasized that Moyo knowingly took money from an account she had no right to access. Magistrate Linda Dzvene sentenced Moyo to nine months in prison but suspended four months on condition of good behavior. The remaining five months will be waived if she repays the full amount to the bank. The court made it clear: failure to refund the stolen money will result in imprisonment.
Previous High Profile System Errors involving CABS include:
1. 2017–2018: System Upgrade Glitch Leading to Erroneous Deposits and Theft Cases
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During a major IT system upgrade between July and October 2017, CABS experienced technical glitches that caused the bank’s system to fail in correctly updating account balances when clients transferred money from CABS accounts to Ecocash wallets or other bank accounts.
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This failure resulted in erroneous deposits totaling nearly $279,000 being credited to at least three clients’ accounts.
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One notable case involved Kelvin Kutadza, a student nurse, who withdrew over $54,000 from the erroneous deposits and used the funds to purchase a house and vehicles.
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Kutadza was charged with 54 counts of theft and appeared in court, pleading guilty.
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The bank fired 13 IT employees following the discovery of this costly error.
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Two other clients who withdrew $20,000 and $205,000 respectively were also implicated and faced legal action.
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The glitch was traced to the system’s inability to record correct figures during transactions, leading to clients capitalizing on the error before it was detected.
2. 2018: $230,000 Erroneously Credited to Air Force Officer
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Between May and September 2017, CABS’s internet banking system experienced challenges that resulted in clients being credited with funds without corresponding deposits.
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One case involved an Air Force Zimbabwe operations officer who received $230,000 erroneously.
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This incident was heard in a Harare court in 2018.
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The problem was linked to system failures during the period when the bank’s internet system was down or malfunctioning
