Zimbabwe’s Ministry of Transport and Infrastructural Development has unveiled draft e-hailing regulations that could significantly impact ride-hailing services like Bolt and inDrive across the country. The proposed rules, released on November 11, 2026, introduce tougher requirements for drivers, including a minimum age of 21, at least five years of driving experience, and mandatory proof of Zimbabwean citizenship.
These new conditions are expected to make it challenging for younger drivers and those with less experience to operate on these platforms, potentially affecting their livelihoods. Beyond age and experience, prospective drivers would also need a valid driving licence, a defensive driving certificate, a medical fitness certificate, and a special e-hailing driver’s permit.
Ride-hailing companies themselves would face new hurdles, requiring government accreditation valid for three years, local registration if foreign-owned, and the appointment of in-country representatives. Passengers are also included in the new framework, with requirements to register with full names and verified phone numbers. National identity cards or passport details would be necessary for cash bookings and trips between 9 pm and 5 am, while children under 18 would be prohibited from creating their own accounts.
The government aims to finalize these regulations by December 31, 2026, following a period for public and industry stakeholder review. While authorities cite improved safety, accountability, and tax compliance as motivations, concerns are rising among drivers and platforms about the potential for increased operational costs and reduced accessibility to these services.
Key Players Involved
- Ministry of Transport and Infrastructural Development: Proposed the new draft e-hailing regulations.
- Bolt & inDrive: Major ride-hailing services directly impacted by the new regulations.
- Zimbabwean Drivers & Citizens: Directly affected by the new requirements for operating and using ride-hailing services.
Event Timeline
- November 11, 2026: Draft e-hailing regulations released by the Ministry of Transport and Infrastructural Development.
- November 12, 2026: Public and industry stakeholders invited to review the proposed regulations.
- December 31, 2026: Government aims to finalize the new regulations.
